Buyaparcel.com COVID-19 Service Update
BUYAPARCEL.COM COVID-19 SERVICE UPDATE
Online Orders and UK Deliveries as Normal with some delays expected as more people shop online following many shops closing.
Following the government announcement, we’re reviewing our service. Hardware stores have been nominated as essential retailers during this time and therefore we will continue to offer online deliveries with the addition of some key measures to continue to protect our staff and customers.
As there is an ongoing need to keep homes and essential buildings maintained, warm, safe and secure we are doing all we can to ensure a continued, reliable and fast supply of the products that are needed to achieve this.
Our warehouse is fully operational and will continue to supply products on FREE Standard Delivery and Next Day Deliveries if you order before 3.00pm.
We will closely monitor any government legislation and adapt our processes as required to maintain the health of our staff and customers whilst continuing to supply essential products to those who require it during this difficult time.
Next Day Deliveries - Mid-April Update: DHL, Royal Mail and Hermes are handling a lot more volumes at the moment and in places there could be delays to timed and non-timed deliveries. We will continue to allow next day orders to be placed however, if the faliure rate becomes significant, we will have to offer a standard delivery service only. If you have placed a next working day order with us or a Saturday order and it doesn't arrive on time, please contact us and we can refund any extra postage you paid for next day delivery.
Standard Deliveries - See notes as per next day deliveries.
International Shipments - Expect Delays - Deliveries to Italy, Austria and France have been temporarily suspended.
As per government guidelines we have deployed as many of our staff to work from home as possible. With that in mind we have temporarily turned off our customer support line. We are actively looking to deploy a live chat to answer enquiries as quickly as possible. Alternatively you can use our Contact Us page and one of our team will get back to you as soon as possible.
Trade Counter / Local Collection
In order to protect the health of our staff and customers we will be temporarily closing our Lowestoft trade counter. If you are a customer of our local store you can continue to order via the website and take advantage of the free delivery service that we have setup.
If you are a regular trade account customer we will reach out to you directly with some special measures we have put in place.
Additional Measures in Place
It is our priority is to protect the health and wellbeing of our employees along with our customers and suppliers.
We have taken precautions within our business to ensure that our staff are kept as safe as possible.
- Hygiene has been increased across our site
- Our work environments are cleaned daily if not more frequently with antibacterial cleaners
- Where possible, staff are working from home
We are aware that the situation is changing daily, and we will continue to monitor it and make any changes necessary to ensure the safety of our staff, whilst keeping up with customers demand until we are forced to do otherwise.
Please note - EU deliveries may experience delays in the most affected areas.
Thank you for your patience and understanding during this uncertain time.
Buyaparcel Customer Support