Buyaparcel.com COVID-19 Service Update
BUYAPARCEL.COM COVID-19 SERVICE UPDATE
Online Orders and UK Deliveries as Normal - our warehouse is fully operational and will continue to supply products on FREE Standard Delivery and Next Day Deliveries if you order before 3.00pm.
We will closely monitor any government legislation and adapt our processes as required to maintain the health of our staff and customers whilst continuing to supply essential products to those who require it during this difficult time.
Next Day Deliveries - DHL Parcel UK (formerlly UK Mail) running as normal.
Standard Deliveries - All carriers running as normal - potential for local distruption if there is an outbreak depending on the response of the carrier/local authority.
International Shipments - Carriers running normal service - potential for local distruption if there is an outbreak depending on a country's rules.
As per government guidelines we have deployed as many of our staff to work from home as possible. With that in mind we have temporarily turned off our customer support line. We are actively looking to deploy a live chat to answer enquiries as quickly as possible. Alternatively you can use our Contact Us page and one of our team will get back to you as soon as possible.
Trade Counter / Local Collection
Our trade counter is now open to the trade and public, following government guidelines for shops and retail in general.
If you are a regular trade account customer we will reach out to you directly with some special measures we have put in place.
Additional Measures in Place
It is our priority is to protect the health and wellbeing of our employees along with our customers and suppliers.
We have taken precautions within our business to ensure that our staff are kept as safe as possible.
- Hygiene has been increased across our site
- Our work environments are cleaned daily if not more frequently with antibacterial cleaners
- Where possible, staff are working from home
We are aware that the situation is changing daily, and we will continue to monitor it and make any changes necessary to ensure the safety of our staff, whilst keeping up with customers demand until we are forced to do otherwise.
Please note - EU deliveries may experience delays in the most affected areas.
Thank you for your patience and understanding during this uncertain time.
Buyaparcel Customer Support