Makita DUA301Z Twin 18V 36V LXT Brushless Telescopic Pole Saw Chainsaw 3.8m

Makita has built a reputation for outstanding Service Care, which supports regular repair and part replacement. Makita will fix and service any Makita Powertool or accessory, even those models that may now be discontinued or obsolete.

Makita 3 Year Warranty

The 3 year warranty applies to tools purchased on or after July 1st 2012. This excludes batteries, chargers, outdoor power equipment, pneumatic/airtools, petrol driven tools, gas nailers, clothes and accessories. These are all supplied with a standard years warranty.

Tools must be registed online on Makita UK Warranty Registration Page within 30 days of purchase to qualify for the warranty extension otherwise a standard 1 year warranty will apply.

Any warranty claims outside of the 1st year but within the second or 3rd must be dealt with directly by Makita.

These extended warranties cover free of charge repairs due to defects in workmanship or materials from original date of purchase, as per Makita terms and conditions.

Registration is required for extended warranty at no cost.

Proof of purchase is mandatory for ALL extended warranty claims submitted.

For Further details on the 3 year warranty plan see Makitas 3 Year Warranty Terms and Conditions.

As of 1st April 2025, Makita batteries and chargers are now covered by a 2 year warranty - registration not required.

What if my product becomes faulty?

Any warranty claim must be logged within the warranty period. This involves sending the tool complete packaged to a local dealer or Authorised Service agent with the 3 year certificate and the original sales receipt.

Alternatively you can send it to Makita UK Ltd in Milton Keynes. To arrange this please contact Makita UK on Tel: 01908 211 678, or email: servicecare@makitauk.com.

Subject to inspection, the product will be repaired free of charge. Costs may be incurred for any warranty claims that are deemed invalid.

Buyaparcel offer delivery throughout the United Kingdom, including Northern Ireland, Scottish Highlands and other Islands of the UK. We do not currently ship overseas.

UK Delivery Prices 

Standard delivery is free with no minimum order charge to most mainland UK delivery addresses. Surcharges can apply to certain postcodes depending on the service type. For full details visit our Delivery Guide.

In additional to our standard service we also offer some premium delivery services if you need your item quickly

£0.00 - Standard UK Delivery (2-3 Days Approx)
£2.99 - Next Day UK Delivery (Orders placed before 3.00pm Monday - Friday)

*orders placed after 3.00pm Friday will still be delivered Monday if ordered before 11am Saturday Morning 

£8.99 - Saturday Delivery (Orders placed before 3.00pm Friday) 

£36.00 - Pallet Delivery (2-3 Days Approx - selected products only)

Alternatively if you view your parcel once items have been added and enter your postcode you will see what derlivery services are available.

Is My Item Available for Next Day Delivery? 

If your item is stocked in our immediate picking location it will available for you to choose a next day delivery. This will be highlighted by a green tick and a 1 day dispatch time on the item information. 



You will have the option to choose this service if you are purchasing your item for delivery to mainland UK. 

What courier will my item be delivered with? 

If your item is being delivered in the UK or Ireland, it will be delivered by DHL eCopmmerce UK, Evri or Royal Mail, with the exception of pallet items. 

Details of each courier service we offer are detailed in our Delivery Guide.

Is My Item Available for Click and Collect at your Lowestoft Store? 

If your item is showing "In Stock" then you will be able to do a Same Day Click and Collect order from our Lowestoft Pinbush Road.  Our cut off for same day collections is 3.00pm Mon-Fri / 11.00am Saturday. After that the product will be ready the next day for collection. After the cut off you are welcome to do a Call and Collect order by phoning our trade counter on 01502 507666. If your item is in stock you will still be able to do a same day collection and payment. 

Our store is open Monday to Friday 8.00am - 5.00pm and Saturday 8.00am - 12.00pm so any orders placed the remainder of the weekend will be available for collection on Monday. Weekdays any orders placed up to midnight will be available for collection the following day. This excludes bank holidays.

Please wait for email confirmation your order is ready for collection from our store before you travel.

On collection we will require you to show a copy of your order confirmation, electronic or printed. In addition to this please bring photo ID which must be your passport or photo driving licence, matching the name on the PayPal/Amazon/Credit or Debit card used.

Collection option only available to NR and IP Postcodes

We've simplified our returns process! We now offer a no-questions-asked, free returns service within the first 30 days (subject to T&Cs).

You can find our returns information in our Terms and Help page

Spread the cost of your Buyaparcel purchase with Paypal Credit - Get 0% finance over 4 months! The perfect way to spread the cost of any purchases of £99 (inc vat) or more

Applying is that simple. If approved and you accept, you'll have a credit limit added to your PayPal account ready to use immediately. Plus, you'll automatically get 0% interest for 4 months on all your purchases of £99 or more.*

How to apply for Paypal Credit with Buyaparcel?

You have 2 ways to purchase from us with the option us using Paypal Credit.

1 - From the product page you can use Paypal Express Checkout which will take you straight to your Paypal account where you can login to complete payment or apply for Paypal Credit. 

2 - If you add your product to your parcel and click "Proceed to Checkout" you will then go to our payment page. Select "Paypal Express Checkout" from the payment methods available and click "Place Order".

Once you are in your Paypal account choose PayPal Credit from the payment options.

If this is the first time you have used PayPal Credit, you will be asked to complete a short application form to apply for PayPal credit.

More Information on Paypal Credit