If you have a Galaxy Shower that is not performing as expected or that has developed a fault, then please contact the Galaxy Service Repair team before removing the product.
Email: service.request@redringxpelair.com
Phone: 0844 372 7766
If you have installed one of our Galaxy Showers and are experiencing any difficulty with either commissioning or operation, please do not remove the product until you have spoken to a member of our technical team to allow fault diagnosis.
You will receive a response within one working day to determine if a site visit is required and make the necessary arrangements with one of the nationwide team of experienced Galaxy Showers service engineers.
For further warranty information please check the Galaxy Website.
Delivery Details
Buyaparcel offer delivery throughout the United Kingdom, including Northern Ireland, Scottish Highlands and other Islands of the UK. In addition we can now also deliver through Europe.
UK Delivery Prices
£2.95 - Royal Mail Second Class (2-5 Days Approx - selected products only)
£3.95 - Standard UK Delivery (2-3 Days Approx)
£5.95 - Next Day UK Delivery (Orders placed before 4pm Monday - Friday)
£5.95 - Saturday Delivery (Orders placed before 4pm Friday)
£36.00 - Pallet Delivery (2-3 Days Approx - selected products only)
International Delivery Prices
In addition we now deliver through Europe on a 48 Hour Delivery Service as Standard
Zone 1 – £9.99
Belgium, Germany, Luxembourg, France, Netherlands, Rep Ireland.
Zone 2- £14.99
Austria, Denmark, Czech Republic, Poland, Lithuania, Hungary.
Zone 3 – £19.99
Estonia, Spain, Sweden, Italy, Portugal, Latvia.
Zone 4 – £29.99
Bulgaria, Finland, Romania.
Zone 5 – £49.99
Bosnia, Croatia, Switzerland.
Zone 6 – £59.99
Norway, Serbia, Iceland.
Choose a Delivery Date to Suit You
You also now have the facility to choose a day you wish to have your order delivered on if your order is being delivered via courier or pallet. This can be done at the checkout stage where you will be shown a calendar if you select the book in option. You will have the option of booking in your delivery for a day that is convenient for you. Should you require the order the following day please select the next day option.
Is My Item Available for Next Day Delivery?
If your item is stocked in our immediate picking location it will available for you to choose a next day delivery. This will be highlighted by a green tick and a 1 day dispatch time on the item information.
You will have the option to choose this service if you are purchasing your item for delivery to mainland UK.
What courier will my item be delivered with?
If your item is being delivered in the UK or Ireland, it will be delivered by UK Mail or Royal Mail, with the exception of pallet items. The courier type is displayed on each item but will be confirmed at the checkout stage when you have completed your shopping.
If you are an international customer, your goods will initially be sent via UK Mail, and then exported to either Eurodis or DHL. The appropriate tracking can be provided when necessary.
Details of each courier service we offer are detailed in our
Delivery Guide.
How do I track my delivery?
To track your order online, go to 'Your Account' and click on 'Purchase History' for an update on your order.
Our team work extremely hard to get your parcels to your door in the shortest possible time but please note that we recommend you do not book a plumber etc until you have received and checked your goods.
Please note:
- Delivery addresses cannot be changed once the order is placed except in the case of an error, which we will do our best to change, but orders are often shipped quickly after being processed.
- The couriers we use do not deliver to PO boxes or building sites.
Call us: 01502 473025
