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Delivery Guide

Delivery Guide

We have simplified and summarised a lot of our general information about delivery in our terms and help page.

Conditions change:

Free delivery charge for parcels and packets, a surcharge of £2 for next day and £5 for Saturday delivered commenced from orders placed from 9:30am on the 13th of July for an indefinite period.

Conditions change:

Free next day and Saturday delivery charge for parcels and packets commenced from orders placed 14:00 on the 13th of June 2017 and ran to 13th July 2017 9:30am.

Conditions change

Next Day delivery is only assured for orders received before 3:30pm, that are not subject to extended fraud checks. This change applies for orders placed from 15th of June 2017 onwards.

UK Orders Over £100

£FREE – Second Class (2-5 Days Approx – selected products only)
£FREE – Standard UK Delivery (2-3 Days Approx)
£2 – Next Day UK Delivery (Orders placed before 3.30pm Monday – Friday)
£5 – Saturday Delivery (Orders placed before 3.30pm Friday)
£36.00 – Pallet Delivery (2-3 Days Approx – selected products only)

UK Orders Under £100

£2.95 – Second Class (2-5 Days Approx – selected products only)
£3.95 – Standard UK Delivery (2-3 Days Approx)
£5.95 – Next Day UK Delivery (Orders placed before 3.30pm Monday – Friday)
£8.95 – Saturday Delivery (Orders placed before 3.30pm Friday)
£36.00 – Pallet Delivery (2-3 Days Approx – selected products only)

Surcharges now only relate to UK Mail and Pallet deliveries in some remote locations of the country and congestion charge areas. If your postcode falls under one of these please complete your order and a member of our team will contact you to authorise the surcharge payment if it is required.

For a list of these post code areas please see below. If in any doubt please call the team on 0845 270 4989 / 01502 473 025..


We send our orders from our warehouse via UK Mail or Palletways, subject to stock availability and security checks. The delivery method used is based on the size, weight and value of the order. The only exception to this are items that are delivered on a palletised service which has to be booked in with a member of our Buyaparcel team.

Any parcel being delivered by courier will require a signature on arrival. If you are not at home the driver will leave an information card.

You can track the progress of your parcel by the Track My Order link at the top of the page. If your goods have been sent by a trackable service you will be able to track your order stage by stage using the couriers online tracking system.

International Service.

 

Buyaparcel now ship internationally from as little at £9.99.

For rates of delivery outside the UK check our International Delivery Guide

We have extended our next day delivery cut off time to 3.30pm to make shopping with Buyaparcel even more convenient for you.

 

Buyaparcel.com UK Deliveries

Couriers

We currently use two different delivery methods depending on the size, weight and number of items you order from us. These are:


All small items under approx 1.5-2.0 kg will be sent via the service you select. Please allow up to 28 days for delivery.


http://www.businesspost.com
Tel: 08451 552 552

On the morning of your delivery, an email or a text message (if mobile number provided) will be sent to you by UK Mail with a one hour delivery window. If the date and time is not convenient, you can simply either text back or reply back via the website to choose the next convenient date, or leave with a neighbour.

You can also opt in to a further delivery notification alert “You’re Next” for when the driver is 5-15 minutes away.

If delivery is missed then this will be sent back to your closest depot and a calling card should be left. Please check the Business Post site for your closet depot.

Customers in delivery Zones 2 and 3 will be subject to a surcharge of £6.50. These deliveries will be on a 48hr service, Details of these zones are below.

Zone 2

The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.

Zone 3

Northern Ireland, Isle of Man and Isles of Scilly – postcodes BT, IM, TR21-25.

Channel Islands – postcodes GY, JE

Scottish freight will be sent via a 24 hour courier service, however due to the distance travelled it may take 48 hours before delivery is made.

Glasgow, Edinburgh, North Wales, Truro, Ireland

Parcels sent to the areas listed which have been despatched in more than one box, may be split up in transit and could arrive with a day’s difference in the delivery.

Please note – items over 1.4m are manually handled through sortation, this can cause the item to take up to 48hrs to be delivered.


Palletways logo
http://track.palletways.com/Goods delivered on a pallet need to be signed for. A pallet delivery is sent on a standard 2 day delivery service once this has been booked in by a member of the team. Your order will NOT be shipped until we have got in touch with you to arrange a delivery date. An overnight service is available for an additional £10. Contact us on 01502 473 025 £10.00

Surcharges to certain areas will apply – follow this link for surcharge areas

To find out which carrier your goods have been sent with log into your Buyaparcel account or follow the Track My Order link at the top of the page (you must be logged in to see orders).


 

Our team work extremely hard to get your parcels to your door in the shortest possible time but please note that we recommend you do not book a any workmen until you have received and inspected your goods. We will not be liable for any costs incurred by this.

Please note:

  • Delivery addresses cannot be changed once the order is placed except in the case of an error, which we will do our best to change, but orders are often shipped quickly after being processed.
  • The couriers we use do not deliver to PO boxes or building sites.

For more detailed delivery information please see our Delivery Terms